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Messages - kodydog

Pages: 1 2 [3] 4 5 ... 198
General Discussion / Re: Church Job
« on: August 16, 2018, 05:04:34 PM »
You don't want to get on Roses bad side Steve. I've seen her make grown men cry. :)

General Discussion / Re: Church Job
« on: August 16, 2018, 08:42:24 AM »
Twice yesterday Rose got calls from people who didn't want to make the effort to help her make the estimate.

First lady with a recliner. When Rose asked her to send a picture the lady said, its just a regular old recliner, all I want is an estimate. Rose explained a recliner could cost anywhere from $400 to $1000 to recover, that's why I need the photo. The lady said, seems like a lot of trouble and hung up.

The second call was a guy also with a recliner. He needed the foam in the seat replaced. Once again Rose asked for a picture. He said he could do better than that and bring it buy. Rose said that would be fine but not this week, we're very busy. The guy said he would find someone else and hung up.

Buy the way we are still waiting for the 5 pews to be delivered. When the Reverend called last evening he said Rose, I have to tell you, I really appreciate your hard work and patience. He said your husband is very diligent in his work. Its nice when people notice. We hope to finish the job sometime next week.

General Discussion / Re: Great idea for cutting foam!
« on: August 16, 2018, 08:21:13 AM »
Never give up. It took the inventor of WD40 40 try's to get the formula right.

General Discussion / Re: Church Job
« on: August 14, 2018, 11:37:59 AM »
Rose is not a push over by any means. She can spot an unprofitable job a mile away. And crazies are usually unprofitable. Rose will be cordial to a point but there are times when the conversation needs to end. Usually that time is when the customer becomes nasty. Rose doesn't mind telling a customer we are not interested in the job.

Zigler says, "Because the customer has influence, we have the hope of more customers." That's a good rule to remember. It reminds us to give good customer service. When working with an unruly person Rose always try's to end the conversation on a good note. But when you get a customer like the one you mentioned (FU is never tolerated) my theory is if that customer bad mouths us their friends already know they are a type person that is not easy to work with. Threatening to use another upholsterer will definitely end the conversation.

We were at a customers house. She was a retired decorator from NYC. She told us the wall paper hanger kept messing up. She said she asked him, Harry, how could you F this up? That and several other things she said made us call her the next day and tell her we weren't interested in the job. She said, will I'm not going to beg you to work for me. Attitude and respect needs to come from both sides.

General Discussion / Re: Church Job
« on: August 14, 2018, 08:39:18 AM »
Thanks for the Zigler quote Gene. Good words to run a business by.

Rose is posting it on our FB business page.

General Discussion / Re: Church Job
« on: August 13, 2018, 06:08:00 PM »
How many of you find this to be the norm.

You get your part done but now have to wait for someone else to get their part done. We can pretty much set our schedule knowing the other party will not be ready when we are. No mater if its the decorator, cabinet maker or contractor. They tell you they will be ready but they never are.

I'm referring to the church job. They sent out two 12' pews to be cut in half thus making 4-6' pews. They assured me everything would be ready when I was. I'm ready but there like, maybe Wednesday. Happens every time. Fortunately I have plenty of other work to keep me busy.

The Business Of Upholstery / Re: Mojo and the rest on Marketing
« on: August 12, 2018, 09:26:20 AM »
As far as marketing I don't think you ever stop learning. Simply because marketing styles are forever changing.

When we started our first business the Yellow Pages was a must. Most of our business came from this source. The bigger the ad the more calls we got. And occasionally during slow periods we would advertise in local newspapers. The timing for news paper ads were crucial. We had to keep a keen watch on our work load so the ad would appear right when our orders were dwindling.

Move forward 30 years and I can't remember the last time we got a job from a Yellow Pages ad. We haven't taken a newspaper ad in 15 years.

I imagine TV and radio ads have stayed the same over the years. We have never advertised on either of these medias but over the years I have seen a handful of upholstery shops who have.

For us, internet marketing has completely changed the way we advertise. I've always been about 10 years behind when it comes to technology. I still use a flip phone. One day I woke up and realized our digital marketing was virtually nonexistent. I had a lot to learn including how to build a web site. It took about 6 months to get caught up and another 6 months for it all to take effect.

Our website is forever evolving and I'm always wondering what the next great marketing tool is right around the corner.


General Discussion / Re: retro barstools
« on: August 11, 2018, 08:06:36 PM »
it was a tweed type fabric with a good backing on it. I would recommend this fabric for almost any type of upholstered furniture. The customer sent us a sample and we told her it would be fine. We had no choice but to make it work. And we did. :)

Little old man and little old lady in a nursing home.

The little old lady walks up to the little old man sitting in his wheelchair and says, I bet I can guess how old you are.

Little old man grumbling says, I doubt it.

Little old lady, Can too. Pull down your zipper.

Old man, huh?

Old lady, you heard me, pull down your zipper.

Old man grumbling and reluctantly pulls down his zipper. And before he could do anything she reaches in there and feels around. After a minute or two she exclaims, your 83 years old.

Huh, what? How'd you do that?

Old lady, well you told me yesterday. 

General Discussion / Re: Church Job
« on: August 10, 2018, 09:30:02 PM »
We started this elusive job this week. Last time we visited the church was last March and you could see the sky through the trusses. What a remarkable change when we walked in Tuesday. Just beautiful. They still have some lose ends to tie up and were installing the carpet this week. They have me set up in the kitchen/dining room. This works out very well except... a last minuet change order.

Wednesday the contractor was ripping out a block wall to make two rooms into one room. This involves a gas powered saw to take the wall down. The noxious fumes wafted into my work area and was thick with smoke. This meant the AC went off and doors and windows were opened. 99* outside, 88* inside. I was not happy but not much I could do.

Thursday and today was much better and church members are stopping by and loving the progress. Averaging 4 pews a day and I should be done sometime next week, if all goes well.

General Discussion / Re: retro barstools
« on: August 10, 2018, 08:57:06 PM »
Factories know what is needed and build accordingly.

You got that right. Last year we upholstered these Adrian Pearsall dining room chairs. What a nightmare to get the backs to fit right. Should have charged double what we did. I made the mistake of cutting and sewing all 6 at the same time. The first one did not fit right. It took 3 tries to get it right. Then I had to rip out and recut the other five with very limited fabric.

Later Rose read up on these chairs. Pearsall did not take COM's on these chairs. He only offered them in a special fabric that would conform to the contours and shape of the chair. Lesson learned the hard way.


Awesome job on the repair Steve. Its amazing what furniture is made of these days. What really cought my eye in your photo is the eliptoid inlay to the right of the repair. Does that pattern repeat around the table.

General Discussion / Re: retro barstools
« on: August 08, 2018, 08:54:21 PM »
The buttons need to stay. Its hard to make a new pattern from the old fabric. Sometimes it takes 2 or 3 try's to make it come out right. The hardest part is getting that knife edge welt to fall in the right place and at the sametime leave no wrinkles on the concaved front.

How about something like this,

Our company does not outsource and we do no subcontract. Everything is made inhouse to insure the highest standards possible.

This way you aren't calling anybody out and at the same time planting that little seed of doubt about competitors into the minds of potential customers.

Go on the internet and read survey after survey about Americans who claim they care if products are really made in America. Actual spending habits tell a different story.

Priorities for most American shoppers is a good deal. To those of us in the furniture trade a good deal is a well made product. Something that is stylish and will last for generations. To American shoppers a good deal is cheap furniture.

A Reuters-Ipsos poll found 69 percent of people surveyed said price is "very important" when they buy something. Only 32 percent said making sure something is made in the United States is "very important" to them.

American manufactures of fine furniture made their reputation on the backs of American laborer's and sold their products to hard working Americans and in turn made a good name for themselves. But at the drop of a hat in the name of profits they outsource to China, Vietnam, India and Korea to name just a few. The product is crap but because of their reputation they are able to market it as high end and at an affordable price. And at the same time they tell the public they are an American owned company leading them to believe it is made in America.



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