UPHOLSTERY DISCUSSION BOARD
HOW TO UPHOLSTER FORUM

Rostov Upholstery Supplies Welcome, Guest. Please login or register.
March 28, 2020, 06:24:45 PM
How To Reupholster A Couch, Chair, Ottoman.
Recover Car And Boat Seats. DVDs
Foam Cutters $130+
1/2" and 3/8" crown staple guns- air and Maestri electric.
Upholstery Tools
Long Nose Staplers $124
Sunbrella Fabric     Complete line of Sunbrela fabrics. We also custom sew beautiful cushions from Sunbrella.
Custom Cushions     Custom cushions sewn at a high level of craftsmanship. Choose from fabrics and a range of quality foam.



: Check out CoachTrim's Advanced Leather Workshop and Basic Sewing Course on Suppliers Page
***Please click here www.facebook.com/upholster.upholstery and click "LIKE" for our UPHOLSTER Facebook business page (it will help me promote this free site)-Ken***



 
 EZ Foam Cutters with 240 volts and plugs for Australia, New Zealand and UK and EU.
SPECIAL 110V MODELS $130 (limited time!!) http://www.upholster.com/toolkits/Foam-cutter.html



+  My Community
|-+  The Business Of Upholstery
| |-+  The Business Of Upholstery
| | |-+  Severed ties with my best return customer
« previous next »
: 1 [2]
: Severed ties with my best return customer  ( 5376 )
sofadoc
YaBB God
*****

Karma: +2/-0
: 4546


All types of upholstery.....except cars and boats.


« #15 : May 10, 2014, 09:33:28 AM »

I have one decorator that decided I was charging too much for supplies like foam and batting.

So she ordered her own online. This is how the batting looked when I opened the box:


I normally get my batting off a supply truck that delivers it un-shrunk.

I'll have to waste a lot of time trying to get all the wrinkles out of this crap. The price that she paid for a 16 yard roll was only slightly less than what I would've charged her for 25 yards.

It's been my experience in recent years that ID's don't have as much common sense as they used to. They're always just looking for the cheapest way out.

"Perfection is the greatest enemy of profitability" - Mark Cuban
mike802
YaBB God
*****

Karma: +0/-0
: 1307


I'm a llama!


« #16 : May 15, 2014, 10:40:45 AM »

Thanks guys:  Man it's been one stressful event after another here lately, I guess when it rains it pours. LOL The rest has been of personal maters and not business related.  They came and picked up there remaining furniture and it was uneventful thankfully.  They brought help for loading, but I would not let them touch a thing. The last thing I need is someone getting injured on my property.

Quote
I am going to guess that she comes back to you at some point in time and I am hoping you tell her to go pound sand.
  Chris, I wouldn't have it any other way, even it I was about half starved!

Quote
I have one decorator that decided I was charging too much for supplies like foam and batting.
  During our back and forth, trying to come to terms, I was told who my supplier was and what my markup should be and subsequently what I should be able to charge for my services.  This was a turning point, where I decided I no longer wanted them as a client.

Thanks once again everybody for your support, it really means a lot.

"Nearly all men can stand adversity, but if you want to test a man's character, give him power" - Abraham Lincoln
http://www.mjamsdenfurniture.com
JuneC
YaBB God
*****

Karma: +0/-0
: 3996



« #17 : May 15, 2014, 09:12:47 PM »

During our back and forth, trying to come to terms, I was told who my supplier was and what my markup should be and subsequently what I should be able to charge for my services. 

People kill me... sigh...  If it was so easy, why not do it yourself?  Some customer just aren't worth having.

June

"Horse sense is the thing a horse has which keeps it from betting on people."

     W. C. Fields
SteveA
YaBB God
*****

Karma: +5/-1
: 1745


« #18 : May 16, 2014, 05:33:45 AM »

Mike
Just picture the first time their new upholstery service has a major wood structural damage to repair on the finished surface before recovering.  I'm thinking a full 4 oz can of minwax filler - brown crayons, and spray poly top coat.  When the client objects the decorator states - " that's character and distressing" !  But Ms. decorator, " I never noticed this distressing before on other finished pieces !"
SA
Mojo
YaBB God
*****

Karma: +2/-0
: 4296


I'm Always In Trouble


« #19 : May 16, 2014, 06:22:19 AM »

I had to eat some dirt and play nice when we first started this business but those days are behind us thankfully.

I treat all of our customers with the utmost respect. We are known throughout the motorcoach circles as having the very best customer service of any company in our respective sector. We go overboard in some cases in assisting our customers, helping them line up technicians for installs, talking through install issues with them, etc.

But I will not stand for rudeness or deal with people who think we owe them a living. I especially despise those who try and cut our prices based on what others are charging. I just went through this with a customer this week when he e-mailed me saying " But XYZ company sells toppers for $ 30 less ". I very nicely told him we do not compete on price, we compete on quality of workmanship and materials as well as warranty periods. He came back yesterday and placed an order.

We offer the very best in materials and workmanship and we have triple the warranty the others have. Why would I want to try and compete on price ?

Once a customer turns into a jerk with me I will send them packing. Our Interior Decorators in our business are the RV dealers who come to us and want to cut our margins so they can mark our products up to the customer. Thankfully we only have a couple dealers to work with and their orders are very few and far between.

I get PO'ed when I read about ID's that push and shove our members here around. Especially when they are true masters at their trade like Mike. His furniture work is over the top high quality and this ID will never be able to replace his skills with another upholsterer.

Chris
sofadoc
YaBB God
*****

Karma: +2/-0
: 4546


All types of upholstery.....except cars and boats.


« #20 : May 16, 2014, 08:31:59 AM »

Actually, I don't think that I have ever formally severed ties with an ID. What I have done, is just put them off until they get tired of waiting, and go somewhere else.

I've had some that call me again years later. By then, I've forgotten why we ended our relationship. Sometimes they've either mellowed, or they've "burned their bridges" with everyone else. So we get along OK the second time around.

There's a good chance that the ID in Mike's post will make more of an effort to get along with her next upholsterer. Her ego kept her from admitting any fault in dealing with Mike. But with a fresh start, she may try harder to be accommodating.

Kinda like marriage. Many fail the first time. But they learn from their mistakes, and they have success on the second one. But of course, there are others that just "ain't the marryin' kind".

"Perfection is the greatest enemy of profitability" - Mark Cuban
kodydog
YaBB God
*****

Karma: +4/-0
: 3249

North Central Florida


« #21 : May 16, 2014, 08:54:36 PM »

I very nicely told him we do not compete on price, we compete on quality of workmanship and materials as well as warranty periods. He came back yesterday and placed an order.

We offer the very best in materials and workmanship and we have triple the warranty the others have. Why would I want to try and compete on price ?

Exactly

There cannot be a crisis next week. My schedule is already full.
http://northfloridachair.com/index.html
byhammerandhand
YaBB God
*****

Karma: +0/-0
: 1925

"By hammer and hand, all arts do stand."


« #22 : May 17, 2014, 07:14:53 AM »

"There is hardly anything in this world that some man cannot make a little worse
and sell a little cheaper, and those people who consider price only, are this man's lawful prey. It is unwise to pay too much, but it's worse to pay too little. When you pay too much you lose a little money - that is all.   When you pay too little, you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do.    The common law of business balance prohibits paying a little and getting a lot; it cannot be done.   If you deal with the lowest bidder, it is well to add something for the risk you run, and if you do that you will have enough to pay for something better"

John Ruskin (1819 - 1900)

Keith

"Opportunity is missed by most people because it is dressed in overalls and looks like work." Thomas A. Edison
: 1 [2]  
« previous next »
:  



Latex Mattress    Foam Order allows you to design your own latex mattress using layers of certified natural and organic components.
Organic Mattress     Foam Order makes a wonderful organic mattress using certified natural and organic components. Choose your own firmness.
SMF 2.0.14 | SMF © 2017, Simple Machines